Why aren't my calls showing up in Nooks reporting or CRM?

Last updated: February 5, 2026

If your calls aren't appearing in Nooks reporting or syncing to your CRM (Salesforce, Outreach, Salesloft), this is typically due to call logging failures. Here are the most common causes and solutions:

Common Causes

User Mapping Issues

The most frequent cause is when you have multiple email addresses in Nooks that aren't properly mapped to your CRM user account. For example, if you have both user@company.com and user@email.company.com in Nooks, but only one is connected to your CRM integration.

CRM Connection Problems

Your CRM integration may need to be refreshed, especially if you're seeing authorization errors or intermittent logging failures.

CRM Permissions

You may not have the proper permissions in your CRM to create call activities.

Network Connection Issues

Nooks requires stable internet connectivity with specific minimum requirements to function properly:

  • Minimum speed: 50 mbps (upload AND download)

  • Jitter: <30 ms (upload AND download)

  • Latency: <200 ms (upload AND download)

  • Packet Loss: <1%

Poor network conditions can prevent calls from logging even if they appear to complete successfully.

User Behavior Patterns

Certain actions can interrupt the call logging process:

  • Having multiple Nooks tabs open simultaneously (especially multiple dialer tabs)

  • Navigating away from the dialer before the logging process completes

  • Closing one-off dials before clicking the log button

  • Internet disconnection during or immediately after a call

Always wait for the AI summary to appear and complete the logging process before navigating away or closing tabs.

Troubleshooting Steps

1. Wait for Delayed Reporting

Sometimes call reporting is delayed and will update throughout or towards the end of the day. If your calls are missing, wait a few hours to see if they appear.

2. Check Your Network Connection

If you're experiencing frequent logging failures, test your network connection using these diagnostic tools:

Run both tests when experiencing issues and verify your connection meets Nooks' minimum requirements listed above.

3. Reconnect Your CRM Integration

Try disconnecting and reconnecting your CRM integration in Nooks settings to refresh the connection.

4. Check Your CRM Permissions

Verify that you have permissions to create call activities in your CRM system.

Getting Help

If your calls still aren't logging after trying these steps, contact support with:

  • Specific examples of prospects you called where logging failed

  • The approximate time the calls were made

  • Whether the issue affects all calls or just some

In most cases, our team can backfill missing calls once the underlying issue is identified and resolved.