How call dispositions affect dialing multiple numbers for prospects

When a prospect has multiple phone numbers, whether Nooks calls the prospect's other numbers depends on the disposition you choose and whether the skip-alternative-numbers toggle is on when you log the call.

Connected Call Dispositions

If you connect with a prospect and choose a disposition that is mapped to a Connect or Meeting outcome in your workspace's disposition settings, Nooks turns on the skip-alternative-numbers toggle for you. This helps prevent unnecessary additional calls once contact has been established.

Non-Connected Call Dispositions

For dispositions like No Answer where no connection was made, the prospect's other numbers usually stay in your dialing list unless the skip-alternative-numbers toggle is turned on.

Logging Options and Their Impact

Log Call and Log & Resume handle the prospect's other numbers the same way. The only difference is what happens next: Log Call saves your log and stops, and Log & Resume saves your log and starts dialing again right away. With either button, the prospect's other numbers stay in your dialing list and can be called later, unless the Skip alternative numbers toggle is on when you log.

Manual Control

When a prospect has other numbers in your list, the call log shows a toggle labeled Skip N alternative numbers. For Outreach and Salesloft, it may read Remove this prospect from N other sequences and skip N alternative numbers. Turn it on to skip the prospect's other numbers.

Automation Setup

Nooks turns this toggle on for you when the disposition you pick is mapped to a Connect or Meeting outcome in your workspace's disposition settings. For Outreach and Salesloft, an admin can also turn on Mark Finished in all sequences for a disposition under Settings > Automations > Dispositions Automations. That locks the toggle on for that disposition. If neither applies, turn the toggle on yourself when you don't want to call the prospect's other numbers.

For additional controls outside of Nooks, your SEP or CRM can be configured with automations that automatically determine when to stop calling additional numbers based on specific dispositions.