Troubleshooting Audio Quality in Nooks

Last updated: December 17, 2025

Audio acting up? You are in the right place! This guide gives you simple, step by step fixes that get you sounding crisp in Rooms, on calls, and in Call Recordings. You do not need to be technical, just follow along and you will be back to selling with confidence!

Why this matters: Your voice is the primary way you connect with prospects in Nooks. Clear audio helps you build trust quickly, keeps Live Listening and coaching effective, and prevents slowdowns from “Can you repeat that?” Strong sound equals stronger credibility with your buyers!

Note: Nooks runs in your browser. We recommend Google Chrome. Microsoft Edge can work if you can install the Nooks Chrome extension in Edge.

Before you start: Quick Checks

  1. If you see the Install Nooks Chrome Extension prompt in Nooks, select it and follow the on screen steps.

    1. If you do not see it, or have already closed the banner, go to this link to install the Nooks Chrome Extension.

  2. In Chrome, go to chrome://extensions and make sure Nooks is Enabled.

  3. If you sometimes use Incognito, open chrome://extensions, select Details on the Nooks extension, and enable Allow in Incognito.

  4. In Microsoft Edge, the experience improves if you can install the Nooks Chrome extension. If you cannot install it, Nooks still opens, but some features may be limited.

Why this matters: The extension unlocks key capabilities and improves reliability. Without it, many features still work, but not as well. If you do not have it installed, Nooks shows an in product prompt so you can add it fast!

  • Plug in your headset or microphone, and make sure it is powered on.

  • If you use Bluetooth, confirm it is connected to this computer, not also paired to your phone or another laptop.

  • Quit other calling tools such as Zoom, Google Meet, Microsoft Teams, Slack huddles, Discord, Loom, or OBS.

Why this matters: Only one app or tab can reliably control your microphone at a time. If another app is using it, Nooks may get silence, choppy sound, or a low quality Bluetooth mode. Closing the competition frees your mic for Nooks!

Pro tip: Make one change at a time and test. Small tweaks often create big wins!

Step 1: Open Audio Settings in Nooks

  1. Go to the top right corner of your Nooks window.

  2. Select the Settings gear icon, then select Settings.

  3. Select Audio & Video.

  4. Set your Microphone and Speaker using the dropdowns. Choose the exact device name, not Default, when possible.

  5. Speak and watch the input meter. Normal speech should peak near the middle.

  6. Select Test to play sound through your chosen speaker or headset.

Why this matters: If the wrong device is selected, Nooks cannot fix it automatically. Picking the exact mic and speaker prevents “I cannot hear you” issues and keeps recordings clean.

Pro tip: If you connect or disconnect a USB or Bluetooth device during the day, revisit Settings → Audio & Video before you join a Room. Quick check, big payoff!

Step 2: Allow microphone permissions

In Google Chrome

  1. With Nooks open, select the lock icon in the address bar.

  2. Set Microphone to Allow, then refresh the tab.

In Microsoft Edge

  1. With Nooks open, select the lock icon in the address bar.

  2. Set Microphone to Allow, then refresh the tab.

In macOS

  1. Open System Settings, select Privacy & Security, then Microphone.

  2. Enable access for your browser, for example Google Chrome or Microsoft Edge.

In Windows

  1. Open Settings, select Privacy & security, then Microphone.

  2. Turn on Microphone access and confirm your browser is allowed.

Why this matters: If the operating system or browser blocks the mic, Nooks does not receive audio even when you pick the right device.

Note: After changing permissions, refresh your browser tab so the change takes effect.

Step 3: Cross check device names in your browser and do a quick mic test

  1. Open https://rtc-diagnostics-3652-dev.twil.io/ in the same browser you use for Nooks.

  2. Set the Input and Output dropdowns to the exact Microphone and Speaker you plan to use.

  3. Select Record, say a few words, select Stop, then select Play to confirm your mic sounds clear.

  4. Note the exact device names, then return to Nooks → top right Settings gear → Settings → Audio & Video and select the same devices.

Why this matters: This page shows what your browser recognizes, lets you switch device selections, and allows a short local test recording. The clip stays on the page, it cannot be exported, and it disappears when you refresh. Matching the same devices in Nooks removes guesswork and prevents Default from routing to the wrong mic or speaker.

Pro tip: If your device does not appear on that page, your computer or browser does not see it yet. Reconnect the device, try a different USB port, toggle Bluetooth off and on, or restart your computer. You have got this!

Step 4: Make sure only Nooks is using your mic

  1. Fully quit conferencing or recording apps such as Zoom, Google Meet, Microsoft Teams, Slack huddles, Discord, Loom, or OBS. Make sure they are not running in the background.

  2. Close extra browser tabs that might request mic access, for example a second Meet or Zoom tab.

  3. In Windows, open Sound settings, select your mic Device properties, then Additional device properties. In Advanced, uncheck Allow applications to take exclusive control of this device.

Why this matters:

  • When another app or tab holds the mic, Nooks receives no audio or very low audio.

  • Competing audio effects such as echo cancellation or auto gain from other tools can cause pumping volume, echo, or distortion.

  • Bluetooth headsets can drop into a low quality phone mode as soon as any app starts a call. Closing other apps keeps your headset in high quality mode.

Pro tip: In macOS, avoid multiple aggregate devices unless you need them. Open Audio MIDI Setup and confirm a single input is active.

Step 5: Optimize your network for voice

  1. Use wired Ethernet when possible, or 5 GHz Wi-Fi if you are wireless.

  2. Move closer to your router, and pause large downloads or cloud backups.

  3. Turn off VPNs or proxies if you do not need them. If your company requires a VPN, check with your IT team first, only disable it if they confirm it is not required for calls.

Why this matters: Voice needs steady, low latency traffic. Packet loss or extra VPN routing can sound like robotic voices, gaps, or delayed replies.

Step 6: Remove echo, noise, and clipping

  1. Wear headphones to stop echo and feedback.

  2. In Settings → Audio & Video, enable Noise Cancellation on Calls, Noise cancellation on salesfloor, and/or Disable Web Audio Processing (experimental) if applicable.

  3. Place the mic close to your mouth, slightly to the side, and speak at a steady volume.

Why this matters: Reducing echo and noise keeps prospects focused on you, and the right gain keeps recordings clean for coaching and Live Listening.

Step 7: Confirm OS and device configuration

On macOS

  1. Open System Settings, select Sound, and choose the correct Input and Output.

  2. Open Audio MIDI Setup, choose a standard format such as 44100 Hz or 48000 Hz, with 1 or 2 channels.

On Windows

  1. Open Sound settings, under Input select your mic Device properties, then set Levels between 70 and 90 for most USB mics. Disable Enhancements if audio sounds processed.

  2. In Advanced, select 44100 Hz or 48000 Hz. If you notice conflicts, uncheck exclusive mode.

Note: USB hubs and docks can introduce crackles or dropouts. If you hear glitches, plug the mic directly into your computer.

Step 8: Keep the Chrome Browser and the Nooks Chrome Extension up to date

  1. Update Google Chrome to the latest version.

  2. Confirm the Nooks Chrome extension is installed and enabled. If you do not have it, Nooks shows an on screen prompt to install it. Follow the prompt and enable it.

  3. Try an Incognito window with the Nooks extension allowed, or temporarily disable extensions that manage privacy, ads, or audio.

  4. In Chrome, try toggling hardware acceleration if you notice stutter.

Why this matters: The browser and extension work together to improve reliability and unlock key features. Without the extension, Nooks may open, but many features will not work as well as they can.

Step 9: Verify inside a Room

  1. Join a Room.

  2. Go to the top right Settings gear, select Settings, then Audio & Video to confirm devices and levels.

  3. Select Test, or run a short practice call, then play back a Call Recording to confirm clarity.

  4. Managers can use Live Listening to spot issues in real time and coach mic technique.

Pro tip: If you use Calendar Integration with auto join, quickly confirm your device selection after you join. Device defaults can change when you connect new hardware.

Still need help?

You are not stuck, we have your back! Share as much of the details below (as you would like to share) and Support will jump in quickly:

  • Your Workspace and Team names

  • Your email and any other affected user emails

  • Room name or call recording link

  • Date and time of the issue

  • Whether the issue was live, in the Call Recording, or both

  • Devices used, for example “Shure MV7 on USB, Sony WH-1000XM4 on Bluetooth”

  • Computer OS and version, your browser and version, and whether the Nooks Chrome extension is installed and enabled

  • Diagnostics to attach from the browser

    1. In Chrome or Edge, open DevTools with F12 or Cmd+Opt+I.

    2. Network tab, check Preserve log, make sure recording is on. Reproduce the issue for 20 to 30 seconds.

    3. Right click in the request list, select Save all as HAR with content.

    4. Console tab, reproduce once more, then right click and Save as… to export console logs.

    5. Optional, go to chrome://webrtc-internals or edge://webrtc-internals, start a capture, reproduce the issue, then Download the log.

Note: If any labels differ in your browser