Troubleshooting connection speed to prospects

Last updated: September 22, 2026

At Nooks, we pride ourselves on our swift response times. When you parallel dial, Nooks needs a moment after a prospect answers to work out whether a live person or an answering machine picked up. This usually takes about a second, though it can be a little longer on some calls. If your connection times regularly feel longer than that, you might be keen on enhancing it. We're wholeheartedly committed to ensuring your experience with us is unparalleled. Given the dynamic nature of browsers like Google Chrome, ensuring optimal resource usage is crucial. But fret not! With the right approach and our curated tips, you'll be on track in no time.

Steps to Improve Your Call Connection Time:

  1. Test Your Internet Connection: Gauge your internet's mettle. We recommend an optimal bandwidth of at least 50 Mbps download and 50 Mbps upload to harmonize with Nooks' capabilities. Head over to speed.cloudflare.com for a quick, accurate assessment.

  2. Limit Chrome Tabs: Google Chrome uses a lot of your computer's memory and CPU. Keeping fewer than 10 tabs open, and only one Nooks tab, frees up memory and CPU for Nooks so calls connect and sound smoother. Open tabs don't use much internet bandwidth, so if your connection itself is slow, see the speed test and wired-connection tips on this page.

  3. Prioritize Wired Connections: A direct Ethernet connection is often more steadfast and quicker than Wi-Fi. If feasible, opt for the wired route.

  4. Optimal Router Placement: A strategically placed Wi-Fi router can work wonders. A central, elevated location, clear from obstructions, is the sweet spot.

  5. Hold Off on Streaming: Activities like video streaming or hefty downloads can be bandwidth hogs. When on a Nooks call, consider sidelining these or shifting to a secondary device.

  6. Browser Updates: An up-to-date Google Chrome can be a game-changer. Regularly check for and apply the latest updates.

  7. The Good Old Router Restart: Sometimes, the oldest tricks are gold. A router reboot can often rectify niggling network issues.

  8. Analyze Call Recordings: After your call, review the recordings. Delve into the time difference between Nooks connecting and your speech initiation. A substantial gap can indicate connectivity woes.

  9. Your Nooks Support Network: If delays persist, don't hesitate to tap into the expertise of your Nooks Account Executive (AE) or Customer Success Manager (CSM). They're equipped to guide you on pre-recorded intros and activating performance mode for a seamless experience.

Armed with these insights and our unwavering dedication, we're confident you'll optimize your call connections to perfection on Nooks.in. Let's keep those conversations flowing seamlessly