Gong Engage + Nooks Integration

Last updated: December 17, 2025

How to Set Up the Gong Engage + Nooks Integration

The Gong Engage + Nooks integration gives reps everything they need to execute faster outbound workflows without losing precision.

This guide walks you through the exact steps to connect Nooks and Gong Engage, plus important setup tips, known limitations, and how to get the most out of the integration.

Why It Matters

Gong Engage is a powerful sales engagement platform that helps teams sequence outreach at scale. Nooks is an AI-powered dialer that helps reps power through call blocks and have more human conversations.

With this integration, you can:

  • Load call tasks from Gong Engage directly into Nooks

  • Use AI-powered dialing to reach 3–5x more prospects

  • Automatically log notes, outcomes, and updates back to Gong Engage and your CRM

  • Close the feedback loop between calls, coaching, and prospecting

Let’s get you set up!

Setup Instructions

In Gong

1. Connect Your CRM to Gong

Gong pulls prospect information from your CRM (e.g., Salesforce). To connect:

  • Go to Company Settings > CRM > Salesforce

  • Click Connect

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2. Enable Telephony Calls

In order to log calls, users need the "Telephony Calls" setting enabled in Gong.

  • Navigate to Company Settings > Team Members > Click User > Scroll to "Data Capture"

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  • (Optional - if you're also using Salesforce/SFDC and you want Gong Engage calls to log to SFDC, you'll need to enable this setting in Gong Engage and choose "All Calls")

3. Set Up Your Flows in Gong Engage

  • Navigate to Engage > Flows > Personal Flows > New Flow

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  • Add flow steps as needed

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  • Add prospects to a flow via Engage > People > Add to Flow

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Note: Personal flows are only visible to the user who created them. Company flows are shared across the org.

4. Map Phone Numbers in Gong

To make sure phone numbers populate correctly in Nooks:

  • Go to Company Settings > Engage CRM Setup

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  • Configure phone number fields for both Contacts and Leads

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In Nooks

1. Enable the Gong Integration

  • Click the Gear Icon (top-right) in Nooks to connect to Gong via OAuth. The first user to connect Nooks to Gong should be a "Technical Admin" in Gong (more info here).

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Note: The Nooks + Gong Engage integration is not the same as the legacy Gong integration. You may see both in your Settings menu in Nooks.

2. Check Gong Settings in Nooks

Once connected, Gong Engage will appear under Settings > Integrations, just like other integrations (Salesforce, Outreach, etc.)

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3. Multi-Integration Setup (Recommended)

  • Connect your CRM (e.g., Salesforce) to Nooks as well

  • This enables custom field hydration for better targeting and reporting

Note: This is a Nooks only action. Contact your CSM can enable multi-integration.

Key Nuances to Know

Call Logging

  • First dialed number will log against the task and complete the task

  • Additional numbers will only log against the prospect

  • Gong Engage automations may not work because only the disposition on the first dialed number will apply.

  • Some calls may not log due to Gong API issues or call recording fetch failures

Recordings

  • Gong requires recordings for call logs

  • Disabling recordings is not allowed while Gong is connected. Coming soon.

Multi Integration (SFDC Required)

  • Gong does not return custom fields

  • Connect CRM to load custom prospect/account fields into Nooks

  • If you want to auto log Gong Engage calls to SFDC, you'll need to enable this setting in Gong Engage to be "All Calls"

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Voicemail Mapping

  • You can map voicemails to sequences

  • It is not possible to map to specific steps due to API limitations

Rate Limits

  • The Gong API has strict rate limits

  • Larger teams may experience issues; Gong support can increase limits on request

Sequences + Flow Access

  • Gong does not expose user-workspace associations

  • You may see other users’ flows in Nooks, but can only load tasks assigned to you

  • Company flows and "All Tasks" work normally

  • Nooks only pulls sequences from Gong’s default workspaceId

What It Looks Like In Action

Need Help?

Reach out to support@nooks.in or your CSM for troubleshooting help.